Below you will find the answers to frequently asked questions. If your question has not been answered, reach out to us at social@fiu.edu.
We also have a channel for social media account administrators on Microsoft Teams. If you're interested in joining, let us know!
- Does the new social media policy apply to student organizations?
The policy applies only if the social media account is managed or operated by a university employee. Student organization accounts that are not employee-run are not subject to this policy.
- Who does the social media policy apply to?
The social media policy applies to all FIU social media accounts that disseminate official university content, regardless of who received the email.
This means:
- Instagram, LinkedIn and Facebook must be registered with Marketing and Strategic Communications.
- Any other FIU accounts that post official university content — including college or department accounts not managed by your office — must also be registered and compliant.
- Accounts that are not approved or registered will not be considered official FIU social media accounts. Those accounts will instead fall under the HR Social Media Policy and be treated as personal accounts.
- Do departments need separate phones for their social media accounts?
No. A shared department phone may be used, and multiple users can be associated with that number. Individual departments do not need separate phones as long as the account remains compliant and properly managed.
- I completed the social media registration form but used my personal phone number because we don’t have an FIU phone yet. Is that okay?
Yes, that is acceptable for now. Please notify us once you receive the FIU phone number so we can update the information on our end.
- Is everyone expected to purchase a departmental phone?
Each department is expected to purchase a departmental phone. If you do need one, see 'How do I purchase a departmental phone?' for next steps
- How do I purchase a departmental phone?
To obtain a departmental mobile phone, units must contact FIU’s AT&T Client Solutions Executive, Carla Nodarse (cn540n@att.com, 305-299-2916). AT&T will review the unit’s needs, recommend an appropriate plan, activate the line, order the device, and handle service setup. Units are not required to visit an AT&T retail location. Monthly billing statements are emailed and paid via P-Card; units must provide a designated billing contact.
- Our marketing team uses a shared iPhone for filming and editing, but it does not currently have an active phone number. To comply with the two-factor authentication requirement, should we set up a dedicated mobile line for this device, or is there an alternative two-factor authentication option that would not require using departmental funds?
To be compliant with the Social Media Used to Disseminate University Content Policy, university-affiliated social media accounts must be registered using a shared departmental cellular phone to support account security and two-factor authentication.
If the shared iPhone does not currently have an active phone number, the unit must establish a dedicated mobile line for that device. App-based or personal alternatives are not considered a replacement for the required departmental cellular phone under the policy.
Use the Cell Phone Allowance Request Form to request a mobile line for the phone.
- Is a shared departmental phone required? Does it need an active phone line? How is the phone and any required service funded? What type of phone is recommended? Where is it permitted to be purchased (e.g., P-Card or MyFIU Market/Amazon)?
A phone line is required for the phone that will be linked to all accounts. One phone line can support multiple accounts.
If your unit does not currently have a shared departmental phone, you may temporarily register the account using an employee’s personal phone line. However, a shared departmental phone is ultimately required to be fully compliant with the policy, and units should plan to transition once one is available.
Use the Cell Phone Allowance Request Form to request a departmental phone. - Do Flickr accounts also need to be registered, or are they covered under the webpage registration requirement?
Yes. Flickr accounts used to disseminate FIU university content are considered social media accounts and must be approved by and registered with Marketing and Strategic Communications.
They are not covered under webpage registration and must be registered through the social media account registration process, in compliance with the Social Media Used to Disseminate University Content Policy.