Frequently Asked Questions

The policy applies only if the social media account is managed or operated by a university employee. Student organization accounts that are not employee-run are not subject to this policy.

The social media policy applies to all FIU social media accounts that disseminate official university content, regardless of who received the email.

This means:

• Instagram, LinkedIn and Facebook must be registered with Marketing and Strategic Communications.
• Any other FIU accounts that post official university content — including college or department accounts not managed by your office — must also be registered and compliant.
• Accounts that are not approved or registered will not be considered official FIU social media accounts. Those accounts will instead fall under the HR Social Media Policy and be treated as personal accounts.

No. A shared department phone may be used, and multiple users can be associated with that number. Individual departments do not need separate phones as long as the account remains compliant and properly managed.

• Cell Phone Allowance Request Form
• Cell Phone Policy

Yes, that is acceptable for now. Please notify us once you receive the FIU phone number so we can update the information on our end.

Each department is expected to purchase a departmental phone.

To be compliant with the Social Media Used to Disseminate University Content Policy, university-affiliated social media accounts must be registered using a shared departmental cellular phone to support account security and two-factor authentication.

If the shared iPhone does not currently have an active phone number, the unit must establish a dedicated mobile line for that device. App-based or personal alternatives are not considered a replacement for the required departmental cellular phone under the policy.

Use the Cell Phone Allowance Request Form to request a mobile line for the phone.

A phone line is required for the phone that will be linked to all accounts. One phone line can support multiple accounts.

If your unit does not currently have a shared departmental phone, you may temporarily register the account using an employee’s personal phone line. However, a shared departmental phone is ultimately required to be fully compliant with the policy, and units should plan to transition once one is available.

Use the Cell Phone Allowance Request Form to request a departmental phone.

Yes. Flickr accounts used to disseminate FIU university content are considered social media accounts and must be approved by and registered with Marketing and Strategic Communications.

They are not covered under webpage registration and must be registered through the social media account registration process, in compliance with the Social Media Used to Disseminate University Content Policy.